Shopping & Return Policy

Products represented on The Design Network Shopping are a curated collection of items carefully chosen for e-commerce by our merchandising team in conjunction with our vendors and the influence of our affiliated independent interior design community available from our affiliated company, Furnitureland South, Inc. the World’s Largest Furniture Store, tm in High Point, NC.

To ensure a smooth and successful fulfillment process, the actual contract to purchase is directly between you and Furnitureland South, Inc. as Seller.  The terms “FLS” “Seller” “we” “our” and “us” all refer to Furnitureland South, Inc. who will process and handle your order. 

ARTICLE 1 - TERMS OF PAYMENT

For furniture items that require our White Glove Delivery Service, we will charge your credit card 50% of the purchase price at the time the order is placed. The balance on each item plus shipping will be charged to your credit card just prior to delivery to your home. Orders are subject to manufacturer approval. You will be notified as soon as possible if an item or fabric is delayed or discontinued by the manufacturer. This will not affect the remaining order.

For smaller items that ship via FedEx/UPS, your credit card may be charged 100% at the time of shipping to your home.

ARTICLE 2 – WHITE GLOVE DELIVERIES

For our White Glove Delivery service, we will contact you to coordinate delivery as your furniture is received in our distribution center. You agree to accept delivery of pieces within 30 days of this notification (meaning, in some cases, more than one delivery/shipment). If you cannot accept your order as we receive the items, we agree to store your order for up to one (1) year from the contract date under the following terms:

(1) You may be notified as substantial portions of your items arrive here and are deemed by us to be ready for shipment.

(2) Within thirty (30) days of this notification, you agree to pay the balance of the purchase price plus all delivery/shipment fees. Failure to make this payment in full within thirty (30) days of notification will result in cancellation of your order and forfeiture of one third (33.3%) of the purchase price.

(3) You agree to take possession of your order within one (1) year of the contract date or your order will be cancelled and all payments forfeited by you as a restocking fee.

If a scheduled delivery is cancelled, refused, or no one is available to accept the delivery, a re-delivery fee will be charged. An in-home furniture delivery company ("Carrier") specializing in furniture freight delivery will provide two delivery people to unload, uncrate and place your merchandise in your home in the room of your choosing where practical. If your delivery contains oversized or extremely heavy (generally in excess of 300 lbs.) merchandise, you may need to provide additional personnel to assist the Carrier in the placement of these pieces. If you cannot be there to take delivery, please arrange to have a responsible person present so that the Carrier may rely upon his or her signature as authorized to inspect and accept delivery. If your home is not accessible to the Carrier's truck, they will transport your merchandise to the nearest accessible point and it will be your responsibility to provide a means of transportation from the truck to your home. Any additional fees that are incurred to complete your delivery such as small truck rental, ferry fees, gate fees (limited access communities), after-hours fees or maintenance fees shall be the responsibility of the customer.

Please note the size and dimensions of the items you have ordered and make sure everything will fit in the designated room as well as through all entrance passages by a comfortable margin. We cannot warrant that any particular item will fit into any particular area of your home. Therefore, cancellations cannot be accepted on this basis. If delivery to the designated room involves limited maneuverability because of narrow halls, doorways or stairwells, etc., neither the Carrier nor we can be responsible for any damage that could result in attempting placement. If setup in the designated area is not feasible, delivery will be made to an accessible area. Please clear the designated room and the path leading to it of any obstacles in advance of the delivery date. The Carrier will not be able to hang items on walls.

All orders are FOB Seller's Loading dock. Delivery charges are based on catalog weight. (Actual weight may vary from catalog weight.) We reserve the right to require payment in full, five days before releasing the items for delivery in those cases where in our judgment: a) the customer's ship-to address falls within a geographical area to which carriers do not normally deliver or b) the customer chooses a carrier that would not normally be selected by us.

ARTICLE 3 - WARRANTIES

Although we cannot guarantee the customer's pleasure in his or her selection, we warrant that all merchandise will be shipped in a condition which meets standards set by the manufacturer. The manufacturer's warranty begins when the merchandise is received by us. Therefore, it is to your benefit to accept delivery at the earliest available time. EXCEPT FOR THIS, THERE ARE NO WARRANTIES EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY AND SPECIFICALLY DISCLAIMED. FLS SHALL NOT BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES.

ARTICLE 4 – DAMAGE

It is important that each item be carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. If, at the time of delivery you notice any damage, defect or deficiency, please notify the drivers and make a note of it on the Bill of Lading. If the problem can be corrected by the Carrier, it will be taken care of immediately. If not, with our approval, the item(s) will be returned to us. The criteria for a return is confirmation that the item was delivered either damaged or with a defect covered by warranty. You will have up to 24 hours from date of delivery to request a return for items that were delivered damaged. For defects covered by warranty, you will have up to one year to make your claim. Our Customer Service Department will evaluate the claim. At our discretion the item(s) will be deluxed (restored), factory repaired or factory replaced and then re-delivered to you. Returns will be processed in four weeks or less.

You will not be charged for this re-delivery unless the merchandise was of normal production quality. Because re-delivery is expensive, please return only the individual item that is unacceptable and not any companion pieces. To give your returned item the care and attention it requires, please allow our Customer Service Department adequate time to evaluate the problem, coordinate inspection and undertake actual deluxing or repairs. We will keep you apprised of the status of your order and estimated time of delivery. You agree to follow our claim procedures. In certain situations, we may elect to leave the product in your home and send an authorized, approved furniture technician to restore or repair the item. The cost of this pre-authorized service will be reimbursed to the customer upon receipt of the technician's invoice.

ARTICLE 5 – CANCELLATIONS and RETURNS

In case of an error in pricing, you have the option to either cancel the order and receive a refund of your deposit or pay the corrected price. In that case, you may cancel by calling our Customer Service Department.

For furniture items that require our White Glove Delivery Service, a restocking fee of 33% will be charged for cancellations or returns within 30 days after delivery of items in manufacturer acceptable condition. No returns are allowed after 30 days.

For items that are shipped via FedEx/UPS, you have 30 days to return the items in original condition and packaging for a full refund. Return shipping is the responsibility of the customer.

ARTICLE 6 – MISCELLANEOUS

This is a binding purchase agreement between Furnitureland South, Inc. and the customer. We are obligated to collect Sales & Use Tax on goods shipped to most states outside of North Carolina. If you change the delivery destination, the freight charges and tax rate are subject to change. In all other states, customers are responsible for paying their own Sales & Use Tax, if applicable. This agreement will be governed and construed in accordance with NC law. Exclusive jurisdiction is granted to Guilford County, NC courts. Reasonable attorney fees and collection costs will be assessed to and paid by the customer where a) there is any past due unpaid balance or b) where a claim or action is brought in any other jurisdiction. This document contains everything agreed upon. Any deviation from these terms must be written and signed by both parties.